SHIPPING & RETURN POLICY
Do we accept returns?
Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 7 days of receiving your original order.
Items returned within 7 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.
Myhairexpress respects and protects our costumers' rights and interests, we promise to give the best virgin hair products and retail&wholesale services. But we are not perfect yet, sometimes we may make some mistakes and probably cause some troubles to our dear customers. However, we are very willing to correct our mistakes and improve our customer services, if any error we make, we definitely would like to positively communicate with our clients and work out a win-win solution. We continue to keep contacts with our customers and response to any questions and inquiries within 24 hours.
Thank you very much for your understanding and cooperation, I think we will all make it.